Privacy Policy

1. Information We Collect

We may collect and process the following types of information from users:

• Personal Identification Information: Your name, email address, mailing address, phone number, and other details you provide.
• Usage Information: Your IP address, browser type, access times, pages viewed, and the referring URL.
• Transaction Information: Payment and financial details related to property transactions.
• Property Information: Property address, photos, descriptions, and pricing information.
• Cookies and Tracking Technologies: We use cookies to improve your experience. You may set your browser to refuse cookies.

2. How We Use Your Information

• To provide, maintain, and improve our services.
• To personalize your experience on our platform.
• To communicate with you, respond to inquiries, and provide updates.
• To facilitate connections between home buyers and sellers.
• To process transactions and manage your account.
• To monitor and analyze usage trends.
• To detect, prevent, and address technical issues, fraud, or illegal activities.
• To comply with legal obligations and enforce our terms.

3. We Do Not Sell Your Personal Information

• CottageHop Inc. does not sell your personal information. We have not sold personal information in the preceding 12 months.
• We do not rent, lease, or trade your information to third parties for commercial purposes.
• Your data is used solely to provide and improve our real estate services.

4. Sharing Your Information

We may share your information in limited circumstances:

• With Other Users: Certain information may be shared to facilitate transactions (e.g., contact information for scheduling showings).
• Service Providers: Third-party vendors that assist us in providing services (e.g., payment processors, hosting, email providers).
• Legal Compliance: When required by law, subpoena, court order, or to protect rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Data Security

• Encryption of data in transit using SSL/TLS protocols.
• Secure storage of personal information with access controls.
• Regular security assessments and updates to our systems.
• No method of transmission is 100% secure. We strive to protect your information but cannot guarantee absolute security.

6. Data Retention

• We retain information only as long as necessary to fulfill its purpose.
• When you delete your account, we will delete or anonymize your information within 30 days.
• Transaction records may be retained for up to 7 years for legal compliance.

7. Your Rights and Choices

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request corrections to inaccurate or incomplete information.
• Right to Deletion: Request the deletion of your personal information.
• Right to Portability: Request a copy of your data in a portable format.
• Right to Opt-Out: Opt-out of marketing communications.

To exercise any of these rights, please contact us at support@cottagehop.com. We will respond within 30 days.

8. California Privacy Rights (CCPA)

• Right to Know: Request information about categories and specific pieces of personal information collected.
• Right to Delete: Request deletion of your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
• No Sale of Personal Information: We do not sell your personal information.

To submit a request, email us at support@cottagehop.com with the subject line "California Privacy Rights Request."

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have, we will delete such information promptly.

10. Do Not Track Signals

Our website currently does not respond to Do Not Track signals. You can manage your cookie preferences through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

12. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. For significant changes, we will notify you via email or prominent notice.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@cottagehop.com.

14. Your Consent

By using this website, you consent to the collection and use of your information as outlined in this Privacy Policy.